"One of the advantages of Dynamics 365 Field Service System is the user-friendly systematisation of data. We have lots of field service representatives, completing up to ten customer orders daily. The important thing is that we don't lose any orders. It's also essential for us to see the statistics and the number of orders completed by each staff member, including each order's details.
It gives us a massive list of analytical data, allowing us to draw conclusions and make strategic decisions.

We can also get into details of any order to see who completed it and how the customer rated the work."

Head of DistribuProgram Manager, Social Housing Industrytion, Funds Manager

"The main thing that our field service representatives noticed after the integration of Dynamics 365 Field Service is that their work has become more predictable, foreseeable, and productive. They are spending less time on non-productive commuting from one end of the city to the other. Due to clear visualisation of incoming orders, they work most of their day in one part of the city where they came to carry out their first order. Constituents also benefit from this because their orders are completed on the day of their placement."

ICT Operations Manager, Local Government

"We are using almost a complete package of Dynamics 365, which enables us to coordinate the work of all departments, including production, sales, and service. The interaction of service staff members with customers and a wide range of opportunities for their systematisation and analysis provide us with lots of essential and useful information. As a result, we have significantly improved the quality of our strategic decisions and production processes."

Head of Operations, Technology Field Services Company