Dynamics 365 Customer Service
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MICROSOFT DYNAMICS 365 Customer Service - CONSULTING, DEVELOPMENT & SUPPORT
DYNAMICS 365 CUSTOMER SERVICE
MICROSOFT DYNAMICS 365 Customer Service – CONSULTING, DEVELOPMENT & SUPPORT
Microsoft Dynamics 365 Customer Service, enhanced with Generative AI, empowers agents to provide superior customer service.
It streamlines operational efficiency, making agents' work effortless, enabling self-service, and optimising service operations. This AI-driven solution meets customers where they are, providing personalised experiences that show customers they are understood.
The integration of Generative AI not only transforms personal productivity but also lifts the capability of the entire organisation. This innovative approach to customer service positions Microsoft Dynamics 365 as a leader in CRM Customer Engagement.
The integration of Generative AI not only transforms personal productivity but also lifts the capability of the entire organisation. This innovative approach to customer service positions Microsoft Dynamics 365 as a leader in CRM Customer Engagement.
Key Benefits of Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service delivers superior operational efficiency and breakthrough customer experiences, enabling businesses to become more agile and reduce complexity without increasing costs. Its transparent and value-driven pricing ensures a return on investment.
The age of AI comes to customer service and Filed Service
MICROSOFT DYNAMICS 365 Customer Service
The age of AI comes to customer service and field service
Common business benefits of implementing Microsoft Dynamics 365 Customer Service:
These benefits make Microsoft Dynamics 365 Customer Service a powerful tool for any organisation looking to enhance their customer service capabilities and drive customer satisfaction.
1
Unified Customer Service Experience
Dynamics 365 Customer Service provides a unified experience by gathering customer data from various touchpoints, creating a single view of each customer's journey. This helps customer service representatives provide more personalised and informed service.
2
AI-Powered Insights
Leveraging AI technologies, Microsoft Dynamics 365 for customer service delivers powerful insights that can drive better decision-making. It can identify trends, highlight potential issues, and even suggest solutions, leading to improved customer service.
3
Omnichannel Coverage
Dynamics 365 Customer Service excels with its omnichannel capabilities. It allows you to easily and seamlessly integrate various channels – email, chat, social media, and phone – providing consistent and efficient service regardless of the customer's chosen communication method.
4
Predictive Customer Service
Utilising machine learning, Dynamics 365 Customer Service can anticipate customer needs and issues, enabling proactive solutions.
5
Automation
Dynamics 365 Customer Service allows you to automate many common processes, releasing valuable time for your staff and lowering overall costs while boosting customer satisfaction.
6
Increased Customer Lifetime Value
Personalised experiences and proactive outreach help enhance retention and expand accounts.
7
Higher Profitability
Up-sell and cross-sell additional products and services by understanding customer needs.
8
Improved Customer Experiences
Dynamics 365 Customer Service improves customer experiences.
9
Optimised Operations
Dynamics 365 Customer Service helps monitor and improve operations with insights for increased productivity.
10
Brand Differentiation
Implementing service solutions with Microsoft Dynamics 365 helps organisations differentiate themselves with unique, personalised experiences and build long-term customer loyalty.
“Whether you're a CFO, COO, or a technical expert selecting a CRM-CEC or CRM Suite, Microsoft Dynamics 365 Service Solution is your key to lifelong customer relationships.”
TEST DRIVE DYNAMICS 365 CUSTOMER SERVICE
Dynamics 365 Customer Service Product Features
Dynamics 365 Customer Service offers a range of features designed to improve customer service experiences. Here are some of the key features:
Administrator Experiences An intuitive, modern administration experience is key to quickly setting up Dynamics 365 Customer Service and using its features. Some of the features include:
- Assign agent experience profiles based on security roles.
- Apply company branding with live chat widget 2.0.
- Improved admin experience to help increase productivity.
- Integrate and search external knowledge sources.
- Data model customisation for Omnichannel real-time analytics.
- Improved onboarding of Power Virtual Agents bots.
- Set up Customer Service features in one click.
- Customise data models of historical analytics reports.
Agent Experiences Enable agents to handle multiple interactions, interact with multiple apps without losing context, and enhance workflows with productivity tools. Some of the features include:
- Forecast agent demand to handle customer conversations.
- Create and manage cases efficiently with enhanced case form.
- Find email templates faster with enhanced template selection.
Generative AI Empower agents with generative AI and automation to provide better customer services and customer experiences.
Real-time InsightsUse AI-driven embedded insights and analytics to improve customer satisfaction
Case ManagementTrack customer issues through cases.
CollaborationShare information in the knowledge base.
Intelligent RoutingUse unified routing to efficiently route work items.
Agent DesktopEnable agents to handle multiple interactions, interact with multiple apps without losing context, and enhance workflows with productivity tools.
Please note that the availability of these features may vary based on the version of Dynamics 365 Customer Service you are using.
Who can benefit from Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is beneficial for a wide range of users. Service agents, such as sales people and customer service representatives, are empowered with AI and automation, enabling them to provide superior customer services.
Customers also benefit from AI-powered tools that provide quicker, more satisfying interactions. Thus, Microsoft Dynamics 365 Customer Service is a versatile tool that caters to the needs of various stakeholders.
Microsoft Dynamics 365 Customer Service is a transformative solution that empowers agents to provide superior customer service. It makes agents' work effortless, enables self-service for customers, and optimises service operations.
By meeting customers where they are and showing them they are understood, it provides personalised customer experiences.
Recognised as a leader in CRM Customer Engagement, Microsoft Dynamics 365 Customer Service is a powerful tool for any business aiming to improve their customer service.
CRM systems Dynamic Aspect offer CRM - comprehensive software solutions for managing customer relations.
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Australian Customer Deployments
Microsoft Dynamics 365 Customer Service is utilised by a diverse range of Australian companies across various industries. For instance, the University of New South Wales (UNSW), an educational institution, uses it to manage their student experience.
Furthermore, Siemens Mobility, a global player in transport solutions, gained greater visibility into its sales and customer service with Dynamics 365.
These examples demonstrate the versatility of Microsoft Dynamics 365 Customer Service in catering to the needs of various industries and types of companies in Australia.
Furthermore, Siemens Mobility, a global player in transport solutions, gained greater visibility into its sales and customer service with Dynamics 365.
These examples demonstrate the versatility of Microsoft Dynamics 365 Customer Service in catering to the needs of various industries and types of companies in Australia.
Choosing Dynamics Aspect for your Microsoft Dynamics 365 Customer Service implementation project is a smart business decision.
As a Microsoft Solutions Partner, we bring a wealth of experience and a deep understanding of the platform. As a Microsoft Solutions Partner, we bring a wealth of experience and a deep understanding of the platform.
Our focus is delivering business-driven solutions, ensuring that the technology serves your unique needs and goals.
Our team of experts is committed to guiding you through every step of the implementation process, providing support and insights to help you maximise the benefits of Dynamics 365.
With Dynamics Aspect, you’re not just getting a service provider, you’re gaining a partner dedicated to your business success.
Redcat: Transforming Food Industry Operations with Microsoft Dynamics 365
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