MTA NSW – Microsoft Business Applications Case Study

MTA NSW – Microsoft Business Applications Case Study

Founded in 1910, the Motor Traders' Association of New South Wales (MTA) is an employers Association and Registered Training Organisation (RTO), dedicated to representing business owners and business principals in the NSW automotive industry.
Their aim is to help the motor industry and they achieve this by assisting members in the daily running of their businesses, as well as lobbying governing bodies to ensure a long and viable automotive industry in NSW.
The Association consistently offers advice on matters affecting the industry and are proud to be the principal consultative party and a leader in industrial relations issues affecting the retail motor industry.

In addition, ranging from Forms and Registers to Compliance and Safety Signs, the MTA NSW Shop is able to meet the needs of the automotive industry with a comprehensive range of industry specific products, available to be ordered online.
Microsoft Business Applications Case Study

The Business Objective

The selection of Business Central for this Australian business rested on three main factors of:

1
High value to license costs
Dynamics 365 Business Central is predictable, user-based, and billed monthly.
2
Familiar interface
Familiar interface, built-in setup wizards, preconfigured templates, and tutorial reducing training time and enables quicker adoption. Deep integration with Office helps enhance productivity and usability for users and finally.
3
Microsoft offers a complete stack
Microsoft offers a complete stack – infrastructure, platform, and applications – with Azure, Dynamics 365 and Office 365.
In addition, there was a desire to automate reports with a flexible and user-friendly tool that would provide staff with sufficient tools to implement changes themselves. MTA preferred a cloud-based solution to reduce the data center footprint and increase universal accessibility. In the already initiated transition to Office 365, Microsoft Dynamics 365 Business Central was a logical next step in the global digitization and automation of workflows process.
Dynamic Aspect

The SOLUTION

In the search for the right partner, MTA soon found Microsoft Partner Dynamic Aspect – a business with a team of experienced consultants and who are highly regarded in the field of Dynamics 365 Business Central and, in fact, the entire Microsoft business applications stack.
The experienced team at Microsoft Partner Dynamic Aspect deployed Microsoft's new Dynamics 365 Business Central ERP solution toas the foundation to completely modernise their ICT environment into the '3 Microsoft Clouds' of Office 365, Azure and Dynamics 365.

How has Microsoft Dynamics 365 delivered real outcomes for the Client?

The Dynamic Aspect specialists completely transformed the business of MTA NSW through the move to the '3 Microsoft Clouds'; Office 365, Azure and Dynamics 365 Business Central.
Dynamics 365 Business Central, as a relative newcomer to the Australian market, was selected by the client due to its capabilities in solving their complex challenges including the core business need to report and analyse data contained within the business itself. Using the 'dimensions' functionality of Business Central, the basis was provided for advanced analytics making the financial breakdown and status more transparent. In terms of presentation of the data; clear, simple reports and graphs allow senior management to better understand trends and take action.
In order for data to be reported on, it first has to be available and Business Central ensured this:
  • Firstly, it was integrated with both the member management system and the online store. Duplication of data entry was therefore eliminated, mitigating the risk of human error and reducing the requirement for reconciliations.
  • Secondly, additional data was uploaded from other sources. This included data from multiple payment systems such as Paypal, BPay and Capricorn. As a result, MTA NSW are now able to track the status of customer accounts in real time to timely reactions.
In terms of processing within Business Central, other efficiencies were introduced by automation, significantly reducing manual operations. This allows staff to focus on value-add activities. As an example, deferral functionality was used for revenue to improve accuracy and decrease turnaround time for reporting.

Innovation and significance of this project

To summarise the simplification of a complex environment, the team at Dynamic Aspect where able to provide:
• Advanced analytics that now help the business to make their financials with more transparency and speed

• Automation of several areas such as deferrals allowed the company to significantly reduce the number of manual operations improving productivity

• Integral information space - Microsoft's Dynamics 365 Business Central was integrated with the MTA's member management system and online store for further efficiencies
• Ability to upload data from multiple payment systems such as PayPal, BPay, Capricorn and several others was delivered in order for MTA NSW to track customer payments in real time

• Visualisation – simple and clear reports and graphs allow senior management to better understand current trends and tendencies
Dynamic Aspect

How did the project deliver value for money and ROI?

The Project was delivered on time and on schedule
Advanced analytics
Advanced analytics now help the business to make their financials with more transparency and speed - from 10-15 days now down to 2!
Automation of several areas
• Automation of several areas such as deferrals allowed the company to significantly reduce the number of manual operations improving productivity - this has saved 30 'man days'/ year

Integral information space
Microsoft's Dynamics 365 Business Central was integrated with the MTA's member management system and online store for further efficiencies - data on these savings still being captured
payment systems
Ability to upload data from multiple payment systems such as PayPal, BPay, Capricorn and several others was delivered in order for MTA NSW to track customer payments in real time - from 10 days down to near real time.
"Deploying Microsoft Dynamics 365 Business Central helped MTA continue on its moderisation journey to remove siloed data, better manage our financials, and keep projects on time and under budget and optimise our operations for our member base.

We are very pleased with the team at Dynamic Aspect who have delivered services within the timeframe which was required by MTA, most importantly, in an impeccable manner."
- Maggie Zhang
Financial Controller Motor Traders' Association of NSW