The platform encompasses POS, Kitchen management, Loyalty, Kiosks, Drive-Thru, Mobile Apps, Online Ordering, Delivery, Menu Information Management, and integrations with various services.
Redcat: Transforming Food Industry Operations with Microsoft Dynamics 365: Case Study
The platform's pinnacle achievement in 2023 has been the strategic implementation of Microsoft Dynamics 365, enhancing Customer Service Management and Client Relationship Management.
Redcat's Hospitality Platform is transforming restaurant, cafe, and franchise operations.
Microsoft Dynamics 365
Day-to-day Challenges
Innovation and Complexity: Redcat's Hospitality IT Platform encompasses an array of technologies, including POS, Kitchen management, Loyalty, Kiosks, Drive-Thru, Mobile Apps, Online Ordering, Delivery, Menu Information Management, and integrations with accounting, rostering, and delivery services.
The critical Microsoft Dynamics 365 integration stands out as a complex endeavour involving Customer Service Management, Client Relationship Management, and seamless internal integration, supporting the unique customer interactions of each hospitality business.
Dynamic Aspect, as the chosen partner, brought expertise to the table, while collaboration with Redcat ensured a cost-effective Microsoft solution. Effective project management and communication with an engaged Redcat team were pivotal in ensuring successful deployment.
Dynamic Aspect, as the chosen partner, brought expertise to the table, while collaboration with Redcat ensured a cost-effective Microsoft solution. Effective project management and communication with an engaged Redcat team were pivotal in ensuring successful deployment.
Microsoft Dynamics 365
The SOLUTION
Redcat's Hospitality Platform, enhanced with Microsoft Dynamics 365, has emerged as a transformative solution for the food industry. Its impact on business growth, sustainability, and operational efficiency showcases the possibilities when innovative technology meets strategic implementation.
The platform has brought about significant outcomes:
1
Enhanced Efficiency
The integrated platform covers every facet of the business, enabling a tailored, efficient, and sustainable hospitality management system. Workforce productivity has been substantially improved through automation and data-driven insights.
2
Reduction of Food Waste
The system contributes to reducing food waste, aligning with ESG priorities. This factor holds immense importance, and the platform's features have made a tangible impact on sustainability.
3
Business Growth
The investments made by Redcat in this platform position it to doubling in size while maintaining overhead costs, demonstrating remarkable ROI.
4
Adaptation to Unique Needs
The platform's adaptability has proven to be a key strength, as it caters to the distinct operational needs of each client’s hospitality business, ensuring a tailored customer experience.
DYNAMIC ASPECT
The RESULT
Dynamic Aspect performed exactly as they articulated throughout the engagement. A significant feat itself and what we expect from experts in their field.
This multi-staged program is being delivered on time and on budget, with all the desired capabilities we required. It will continue to streamline our operations, by bringing in more automation, productivity, cost savings and business growth.
We can say with confidence our business can scale up/ double in size with this new productivity initiative whilst keeping overhead costs virtually unchanged.
This multi-staged program is being delivered on time and on budget, with all the desired capabilities we required. It will continue to streamline our operations, by bringing in more automation, productivity, cost savings and business growth.
We can say with confidence our business can scale up/ double in size with this new productivity initiative whilst keeping overhead costs virtually unchanged.
- Phoebe Peck
Chief Operating Officer, Redcat Pty Ltd